Terms & Conditions

Last Updated: August 11, 2026

Welcome to the Four Line Logistics website, https://four-line.com/ (the “Website”).

These Terms & Conditions (“Terms”) govern your access to and use of the Website and the information provided by Four Line Logistics (“Four Line Logistics,” “we,” “us,” or “our”).

By accessing or using this Website, you agree to these Terms. If you do not agree with these Terms, please discontinue use of the Website.

1. About Four Line Logistics

Four Line Logistics provides freight forwarding and logistics services, which may include:

• Air freight
• Sea freight
• Land freight
• Road transportation
• Project handling
• Customs clearance
• Break bulk shipments
• Documentation services
• Supply chain management
• Cargo handling and related logistics services

Our services are available across Saudi Arabia and may involve international destinations through carriers, agents, business partners, and other logistics service providers.

2. Use of the Website

You agree to use the Website only for lawful purposes.

You must not:

• Use the Website for fraudulent or unlawful activities
• Attempt to gain unauthorized access to the Website or its systems
• Interfere with the operation or security of the Website
• Upload or transmit viruses, malware, or harmful code
• Copy, reproduce, modify, or distribute Website content without authorization
• Use automated systems to scrape Website content without permission
• Submit false or misleading information
• Use the Website in a way that could damage our systems, business, reputation, or other users

We may restrict access to the Website where we reasonably believe these Terms have been violated.

3. Website Information

We make reasonable efforts to ensure that information published on the Website is accurate and up to date.

However, Website information is provided for general informational purposes and may change without notice.

Information relating to services, freight rates, transit times, availability, routes, customs procedures, or other logistics matters should not be considered a binding quotation, guarantee, or contractual commitment unless expressly confirmed by Four Line Logistics in writing.

4. Quotation Requests

Submitting a quotation request or enquiry through the Website does not automatically create a contract between you and Four Line Logistics.

Any quotation, freight rate, estimated transit time, service availability, or delivery estimate may depend on:

• Cargo type
• Cargo weight and dimensions
• Origin and destination
• Shipping route
• Carrier availability
• Customs requirements
• Port or airport conditions
• Fuel and transportation costs
• Applicable duties and taxes
• Documentation requirements
• Regulatory requirements
• Other operational conditions

A binding service arrangement will exist only when the applicable terms have been confirmed by Four Line Logistics and accepted by the customer.

5. Customer Responsibilities

Customers are responsible for providing accurate, complete, and timely information required to evaluate or provide logistics services.

This may include:

• Accurate shipper and consignee information
• Cargo description
• Cargo weight and dimensions
• Origin and destination
• Commercial invoices
• Packing lists
• Customs documentation
• Permits and certificates
• Information concerning hazardous, restricted, oversized, or special cargo
• Any other documentation reasonably required for the shipment

Customers are responsible for ensuring that information and documents provided to Four Line Logistics are accurate and lawful.

Incorrect, incomplete, or delayed information may result in additional costs, delays, storage charges, customs issues, or other consequences.

6. Prohibited and Restricted Cargo

Customers must inform Four Line Logistics about any hazardous, dangerous, restricted, prohibited, regulated, temperature-sensitive, oversized, high-value, or otherwise special cargo before shipment.

We reserve the right to refuse or restrict cargo where:

• The cargo violates applicable laws or regulations
• Required documentation has not been provided
• The cargo creates an unacceptable safety or operational risk
• Required permits or approvals are unavailable
• The cargo cannot legally or safely be transported
• The cargo has been incorrectly declared

Additional requirements or charges may apply to special cargo.

7. Freight Rates and Additional Charges

Freight rates and quotations may change based on the information available at the time of quotation and the actual conditions applicable to the shipment.

Additional charges may arise from circumstances including:

• Customs duties and taxes
• Port or terminal charges
• Storage
• Demurrage or detention
• Inspection
• Documentation
• Special handling
• Additional transportation
• Weight or dimension discrepancies
• Waiting time
• Fuel or carrier surcharges
• Changes in routing
• Government or regulatory charges

Unless otherwise agreed in writing, applicable third-party, government, customs, carrier, port, terminal, storage, or other charges may be payable by the customer.

8. Customs Clearance

Four Line Logistics may provide customs clearance assistance as part of the services requested.

Customs clearance is subject to the requirements, decisions, inspections, procedures, and regulations of the relevant authorities.

We do not guarantee that customs authorities will approve, release, or clear a shipment within a specific period.

Customers remain responsible for providing accurate information and documentation and for paying applicable duties, taxes, penalties, or government charges unless otherwise agreed in writing.

9. Delivery and Transit Times

Any transit time or delivery date communicated through the Website or during an enquiry is an estimate unless expressly guaranteed in a written agreement.

Delivery schedules may be affected by:

• Weather conditions
• Customs inspections
• Port congestion
• Carrier schedules
• Road conditions
• Government restrictions
• Documentation issues
• Cargo inspections
• Operational disruptions
• Force majeure events
• Other circumstances outside our reasonable control

Accordingly, estimated delivery times should not be interpreted as guaranteed delivery dates unless specifically agreed in writing.

10. Shipment Updates and Communication

Four Line Logistics may provide customers with shipment-related updates through available communication channels such as telephone, email, or WhatsApp.

Four Line Logistics does not currently provide a real-time online shipment tracking system through this Website.

Any shipment updates provided by Four Line Logistics are based on information available to us from relevant carriers, agents, transportation providers, or other service partners.

11. Third-Party Service Providers

To provide logistics services, Four Line Logistics may work with third-party:

• Carriers
• Shipping lines
• Airlines
• Trucking companies
• Customs agents
• Warehouses
• Ports and terminals
• Freight agents
• Cargo handling providers
• Other logistics service providers

Where third-party providers are involved, their applicable terms, conditions, limitations, and operational requirements may also apply.

12. Cargo Liability

The liability of Four Line Logistics concerning cargo loss, damage, delay, shortage, or other shipment-related events may be governed by the applicable service agreement, quotation, transport document, carrier terms, applicable conventions, laws, regulations, and contractual limitations.

Nothing on this Website is intended to expand or reduce any liability that applies under a specific written agreement or mandatory applicable law.

Customers are responsible for obtaining appropriate cargo insurance where required or considered necessary.

13. Website Availability

We aim to maintain the Website and keep it available; however, we do not guarantee that the Website will always be:

• Available without interruption
• Free from errors
• Free from viruses or harmful components
• Compatible with every device or browser
• Free from technical failures

We may temporarily suspend, modify, or discontinue parts of the Website for maintenance, security, upgrades, or other operational reasons.

14. Intellectual Property

Unless otherwise stated, the content published on this Website, including text, logos, graphics, images, videos, page layouts, designs, and other materials, is owned by or licensed to Four Line Logistics.

You may access and use the Website for legitimate personal or business purposes.

You may not reproduce, republish, modify, distribute, sell, or commercially exploit Website content without prior written permission from Four Line Logistics.

15. Third-Party Links

The Website may contain links to third-party websites, platforms, or services.

These links are provided for convenience and do not necessarily represent an endorsement or guarantee of the third party.

Four Line Logistics is not responsible for the content, availability, security, or terms and policies of third-party websites.

16. User-Submitted Information

When submitting information through our Website forms or other communication channels, you confirm that:

• The information is accurate to the best of your knowledge
• You have the right to provide the information
• The information does not knowingly violate applicable laws
• You will not submit malicious or harmful content

You remain responsible for the information and documents you submit to us.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Four Line Logistics will not be responsible for losses arising solely from:

• Temporary Website unavailability
• Errors or omissions in general Website information
• Reliance on non-binding information published on the Website
• Third-party website failures
• Internet or telecommunications failures
• Unauthorized access resulting from circumstances beyond our reasonable control
• Events outside our reasonable control

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

18. Force Majeure

Four Line Logistics will not be responsible for failure or delay in performing obligations where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include:

• Natural disasters
• Severe weather
• War
• Terrorism
• Civil unrest
• Epidemics or pandemics
• Government restrictions
• Strikes or labour disruptions
• Port closures
• Road closures
• Carrier disruptions
• Customs restrictions
• Fire
• Flood
• Power or telecommunications failures
• Other events beyond our reasonable control

Where reasonably possible, we will take appropriate steps to mitigate the effects of such events.

19. Privacy

Your use of the Website is also subject to our Privacy Policy, which explains how Four Line Logistics collects and processes personal and business information.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Website, services, business practices, or applicable legal requirements.

Updated Terms will be published on this page with a revised “Last Updated” date.

21. Governing Law

These Terms shall be interpreted and applied in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia, unless otherwise required by mandatory applicable law or expressly agreed in a written contract.

Any dispute specifically relating to the use of this Website shall be subject to the jurisdiction of the competent courts of Saudi Arabia, subject to applicable law.

For specific logistics transactions, the governing law and dispute-resolution provisions contained in the applicable written service agreement, quotation, transport document, or other contractual documentation may apply.

22. Contact Us

If you have questions regarding these Terms & Conditions, please contact us:

Four Line Logistics

Phone: +966-581737885

Email: ops@four-line.com

Address: Building No. 8112, Office No. 9, King Khaled Street, Dammam, Saudi Arabia

Website: https://four-line.com/